IT Help Desk Support Technician
- 11 hours ago
- 1 min read
Location: Remote/ WFH | Job: Full Time/ Contract | Industry: Power/ Energy | Experience: 4-9 years
We are looking for a proactive and detail-oriented IT Help Desk Support Technician to serve as the first point of contact for technical assistance. You will be responsible for the full lifecycle of end-user hardware, from unboxing and clean-slate setups to ongoing software maintenance and advanced troubles
hooting of remote access and cloud productivity tools.
This is a remote based position out of India with working hours based on the US office hours in the Pacific Time Zone.
Key Responsibilities
Computer Setup & Deployment: Build and configure new workstations and laptops from scratch, including OS imaging, driver installation, and peripheral setup.
Application Management: Install, update, and maintain business-critical software applications across the organization.
Microsoft 365 Support: Troubleshoot issues within the Microsoft 365 ecosystem, including Outlook connectivity, Teams configuration, and OneDrive syncing.
Remote Access & VPN: Diagnose and resolve VPN connectivity issues, ensuring secure and stable access for remote employees.
Ticket Management: Handle incoming requests via phone, email, or chat, documenting interactions and resolutions in the ticketing system.
User Training: Provide basic guidance to staff on hardware and software usage to improve efficiency and digital literacy.
Required Skills & Qualifications
Technical Proficiency: Hands-on experience with Windows 10/11.
Networking Basics: Solid understanding of TCP/IP, Wi-Fi, and VPN protocols.
Problem Solving: Ability to independently research and resolve hardware and software issues.
Communication: Strong verbal and written English skills to explain technical concepts to non-technical users.
Education/Experience: Prior experience in a technical support role. Relevant certifications such as CompTIA A+ or Microsoft fundamentals are a plus